Ordering:
Orders may be phoned, e-mailed, faxed or posted by mail. Please use product codes, description of products and any special requirements when ordering. An official order number is required.
Delivery:
Goods are shipped via recorded delivery, next day special delivery (by 1pm) next day special delivery (by 9am) or courier. Delivery charges for goods under 2kg vary according to weight, please enquire. Delivery charge for goods over 2kg is £9.50.
VAT:
For UK customers, VAT is applied to all invoices unless zero rated or accompanied by a VAT exemption certificate.
Returns:
Goods ordered in error may be subject to a 15% re-stocking charge. Please call before returning any goods.
Quality:
All items should perfrom as described. Complaints must be notified in writing (email is acceptable) with full details of the complaint to facilitate inquiries in accordance with our ISO registered procedures.
Payment:
We accept most credit and debit cards. For approved credit accounts, all invoices are due in 30 days. Invoices are calculated both in Pounds Sterling and Euro and can be settled in either currency.
Title:
Ownership of goods remains with ati atlas ltd until payment transfers title.
Discounts:
Quantities and standing orders attract discounts. Please enquire.
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